Website Privacy Policy

Effective date: September 17, 2026

About this policy

This Website Privacy Policy explains how Total Family Solutions (“TFS,” “we,” “us,” or “our”) handles personal information collected through our website at totalfamilysolutions.com.

Total Family Solutions provides mental health services. This policy covers our public website. Information that qualifies as protected health information stays subject to health privacy protections, including when a website collects it.

How we handle patient health information, and the privacy rights that come with it, is covered separately by our Notice of Privacy Practices — ask your TFS office for the one that applies to your care.

Information you provide

When you contact us through this website, we receive the information you choose to submit. Depending on the form, this may include your name, email address, telephone number, preferred contact method, and other information needed to respond to your request.

Please use our approved appointment or patient communication channels for clinical information. Avoid including diagnoses, treatment details, medication information, insurance identification numbers, Social Security numbers, or other sensitive information in general website inquiries.

Information collected when you visit

Our website and its service providers process technical information needed to deliver and protect the site. Depending on the services in use, this may include your IP address, browser and device information, requested pages, access times, and security or error information.

Our Cookie Policy identifies the cookies and similar technologies used on this website. Where optional tools are available, Cookie Settings allows you to control them.

How we use information

We use information collected through the website to:

Information submitted through approved patient systems is also governed by the notices and procedures applicable to those systems.

Service providers and disclosures

We use service providers to support website hosting, security, maintenance, communications, and any other functions identified in this policy and our Cookie Policy. These providers may receive the information needed to perform their services. The providers used on this website are:

We may also disclose information when required by law or when legally permitted to protect people, investigate misuse, or establish or defend legal rights. Additional restrictions apply to protected health information.

Cookies and your choices

You can review the technologies used on this website in our Cookie Policy.

Where optional tools are offered, you can accept them, reject them, or select available categories through Cookie Settings. You can change your selections later using the footer link.

Rejecting optional tools does not prevent you from reading our service information or contacting an office. Changing your settings affects future activity on this website; it does not delete information already collected.

Health information and patient privacy

Website cookie choices do not constitute authorization to disclose protected health information.

For information about patient records, permitted uses and disclosures, and patient privacy rights, please review the applicable Notice of Privacy Practices or contact your TFS office.

Information retention

We retain information for the purposes described in this policy, taking into account the type of information, operational needs, and applicable legal or recordkeeping requirements.

We keep website inquiries for as long as we need them to respond to you and to maintain an ordinary record of the contact. Technical and security logs are held by our hosting provider under its own practices.

Cookie and browser storage expiration periods are described in our Cookie Policy. Patient records follow the retention requirements and procedures applicable to those records.

Privacy requests

Depending on the laws that apply to your information and our activities, you may have rights to request access, correction, deletion, or other actions concerning your personal information.

Contact us using the information below to make a request. We may need to verify your identity and the scope of your request. Some information must be retained or handled under healthcare or other legal requirements.

Requests concerning patient records should be directed to your TFS office using the process described in its Notice of Privacy Practices.

Children and families

Our website describes services for individuals and families, including children and teens. The general inquiry forms are intended for adults — parents and caregivers should use our appointment or patient communication channels to discuss a child’s care.

Access to a minor’s health information depends on applicable law and the circumstances of the care provided.

Security

We use safeguards appropriate to the information and systems involved, but no website or method of electronic communication can guarantee complete security. Please follow our guidance about which channels to use for sensitive information.

External websites and services

Our website may link to scheduling systems, patient portals, maps, or other websites. When you follow an external link, that service may process information under its own privacy notice.

Changes to this policy

We may update this policy as our website practices or applicable requirements change. The updated policy will display its effective date. We will provide any additional notice required by applicable law.

Contact us

For questions about website privacy, contact the office that serves you and ask for the person responsible for privacy questions:

Please avoid including sensitive health information in ordinary email.